PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE CREATING AN ACCOUNT OR USING HOA AI. BY SIGNING IN OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and the individual developer operating HOA AI ("Company," "Developer," "we," "us," or "our"), governing your access to and use of the HOA AI iOS application, the web application at hoaai.ai (including hoaai.ai/app), and all related services, features, content, and functionality (collectively, the "Service").
"Protected Parties" means, collectively and individually, the Company and each and every one of the following, in their personal and professional capacities: (i) the owner(s) of the Company; (ii) all developers, software engineers, and technical contributors; (iii) all current and former employees; (iv) all contractors, subcontractors, freelancers, and consultants; (v) all officers, directors, managers, and managing members; (vi) all shareholders, equity holders, and partners; (vii) all agents and authorized representatives; (viii) all affiliates, subsidiaries, parent entities, and associated companies or individuals; (ix) all licensors and technology providers; (x) all successors and assigns; and (xi) any other person or entity that has contributed to, supported, or is associated with the Company or the Service in any capacity whatsoever. Each Protected Party is an intended third-party beneficiary of these Terms and may enforce the protections herein directly and independently.
By creating an account or using the Service, you represent that (a) you are at least 18 years of age, (b) you have the full legal capacity to enter into a binding agreement, and (c) your use of the Service does not violate any applicable law or regulation.
HOA AI is an AI-powered iOS and web application designed to assist homeowners association ("HOA") community managers, board members, and property owners in organizing HOA documents and obtaining AI-generated responses to questions about those documents. The Service allows users to upload documents, create HOA profiles, and interact with an artificial intelligence system that generates responses based on uploaded content.
The iOS app and web app use the same servers and account data. For the same account, HOA profiles, documents, chats, usage, subscriptions, purchased credits, and bonus queries are identical on both platforms and update in near real time.
The iOS app uses Sign in with Apple only. The web app permits either Sign in with Apple or registration with an email address and password ("email account"). Sign in with Apple on either platform reaches the same Apple-based HOA AI account. Email accounts can currently be used only on the web app.
APPLE-BASED ACCOUNTS AND EMAIL ACCOUNTS ARE PERMANENTLY SEPARATE. They are never linked, merged, or migrated, even when the email address is the same address attached to the Apple ID. If you created your account with Apple on iPhone, you must use Sign in with Apple on the web. Signing up with email instead creates a brand-new, separate account with its own trial, HOA profiles, purchases, credits, and usage. THIS CANNOT BE UNDONE OR MERGED LATER.
(a) MEMBER INVITATIONS — 6-DIGIT CODES, NO EMAIL OR DIRECTORY LOOKUP. To be added to an HOA profile that another user manages, you generate a 6-digit invite code from your Account screen or web Account page and share it with the inviter through whatever out-of-band channel you choose (text message, in person, phone call, etc.). The inviter enters the code on the Members screen of the HOA profile to add you. Codes are single-use, expire 1 hour after generation, and are bound to the user who generated them. The Service performs NO directory lookup or address-book search of any kind, and there is no way for any user to discover, enumerate, or contact other users through the Service. Each inviter is rate-limited to 100 code-redemption attempts per rolling hour to deter brute-force guessing of other users' active codes. SUBSCRIPTION REQUIREMENTS FOR INVITATIONS: Generating an invite code on your own Account screen or web Account page does NOT require any paid subscription — users on the Free Trial may freely generate a code so that an HOA can add them. However, ADDING ANY MEMBER to an HOA profile (i.e., the inviter's act of entering a member's 6-digit code on the Members screen of an HOA profile) requires the INVITER to hold an active Pro subscription; the Service blocks this action for inviters on the Free Trial or Basic plan. Additionally, ASSIGNING THE ADMIN ROLE to a member requires that the MEMBER being assigned hold an active paid subscription (Basic or Pro); members on the Free Trial may be added in any non-Admin role (Manager, Board Member, or Property Owner) but cannot be assigned the Admin role.
(b) DISPLAY NAME — EDITABLE BY YOU AT ANY TIME, AND SHOWN TO OTHER MEMBERS OF YOUR HOA PROFILES. Your "display name" is shown on your Account screen or web Account page and, very importantly, IS SHOWN TO OTHER MEMBERS OF EVERY HOA PROFILE YOU JOIN whose role permits viewing the member roster — specifically, to all Admins, Managers, and Board Members of those profiles. (Property Owner role members cannot see the roster at all; see Section 6 and subsection (d) below.) You may change your display name at any time from the Account screen or web Account page. BOTH THE INITIAL NAME AND ANY EDITED NAME ARE VISIBLE TO ADMINS, MANAGERS, AND BOARD MEMBERS OF YOUR HOA PROFILES — at any given moment, the name they see is whatever name is currently set on your account, whether initialized by Apple or selected during email registration, a name you have edited it to, or a subsequent edit. There is no way to belong to an HOA profile and conceal your display name from those roles. Display names must be 1–100 characters, may not be blank or contain control characters, and have repeated whitespace collapsed. You may include personal contact information in your display name if you wish to make it available to the Admins, Managers, and Board Members of HOA profiles you join — for example, a phone number, email address, street address, or unit number (e.g., "Steven — Unit 4B" or "Steven — (561) 555-7777"). INCLUDING CONTACT INFORMATION IN YOUR DISPLAY NAME IS ENTIRELY OPTIONAL AND IS DONE AT YOUR OWN DISCRETION; the Company does not require, request, or recommend it, and you should only include contact details you are comfortable sharing with the Admins, Managers, and Board Members of every HOA profile you currently belong to or may join in the future.
(c) INITIAL DISPLAY NAME. The first time you sign in with Apple, Apple may transmit your full name to the Service as part of the sign-in payload (Apple only does this on the very first authorization; it is not re-sent on subsequent sign-ins). The Service uses this name to initialize your editable display name described in subsection (b). For an email account, the name selected during verified registration initializes that same field. Subsequent edits to your display name overwrite the originally received name. UNTIL YOU EDIT IT, THE ORIGINAL APPLE-PROVIDED NAME IS WHAT IS SHOWN TO ADMINS, MANAGERS, AND BOARD MEMBERS OF EVERY HOA PROFILE YOU JOIN; AFTER YOU EDIT IT, THE EDITED VALUE IS WHAT IS SHOWN TO THOSE ROLES. THERE IS NO PRIVATE OR HIDDEN STATE: THE NAME ON YOUR ACCOUNT AT ANY GIVEN MOMENT — WHETHER ORIGINAL OR EDITED — IS THE NAME VISIBLE TO THOSE ROLES. The same visibility applies to an email account's initial and edited names. On account deletion (see Section 7), your name is wiped from the Service's records along with your other personally identifying information; only the minimal record described in Section 7 is retained.
(d) MEMBER LIST PRIVACY. The list of members of any HOA profile (including names and roles) is visible only to members of that profile who hold the Admin, Manager, or Board Member role. Property Owner role members cannot see the member list of any HOA profile they belong to (see Section 6 for full details). The member list contains only display names and roles — no account email addresses or other account identifiers. An email account's address is visible only to its account holder on their own Account page and is NEVER shown to other members. NOTE ON DISPLAYED ROLES: the role label shown next to an Admin on the member list may be a cosmetic "displayed role" that the Admin chose (see Section 6, "Displayed Role (Cosmetic Label)"). A displayed role never changes actual permissions, and a disguised Admin's actual role remains visible to members who hold member-management access when they open the management options for that member.
Signing in authorizes the Service to create and maintain an account associated with your Apple ID. No separate registration is required. ONE APPLE ID ALWAYS PRODUCES EXACTLY ONE APPLE-BASED HOA AI ACCOUNT. Apple's permanent unique identifier is the account key regardless of device changes, reinstalls, or use of a relay address.
NO EMAIL ADDRESS IS COLLECTED OR STORED FOR APPLE-BASED ACCOUNTS. Even if Apple transmits an email value, the Service ignores and does not persist it. Sign-in uses the Apple ID directly.
DELETING YOUR ACCOUNT DOES NOT RESET YOUR FREE TRIAL. Signing in later with the same Apple ID restores the retained record, including usage counters, tier history, and remaining purchased or bonus credits. Personal data, conversations, documents, and memberships deleted earlier are not restored.
To register, you enter an email address and we send a single-use verification link from noreply@hoaai.ai that is valid for 24 hours. You open the link on hoaai.ai, choose a display name and a password of 10 to 128 characters, and accept these Terms. ONLY THEN IS THE ACCOUNT CREATED. Before completion, we store only the email address, a one-way hash of the link token, and requesting IP address in a pending record. Expired records are automatically purged about 7 days after expiry.
If registration is requested for an address that already has an email account, we do not reveal that fact to the requester. We may send a courtesy notice to that address, limited to at most 3 per 12 hours, that an account already exists.
We store the email address for sign-in, verification, password reset, and transactional emails, plus a one-way SHA-256 hash of the normalized address to enforce one lifetime trial per address and restoration after deletion. Passwords are stored only as salted one-way bcrypt hashes. We never see, store, or recover plaintext passwords. Password-reset links are single-use and valid for 1 hour. Changing or resetting a password signs out all other sessions.
Web sessions use a server-side session record and an HttpOnly, Secure cookie named hoa_session, valid for up to 30 days. Logging out revokes it. Sign-in, sign-up, and password-reset requests are rate-limited per email address and IP address. For example, 10 failed sign-ins for one address within 15 minutes locks that address for 15 minutes. IP addresses used solely for rate limiting are retained only for the limiting window, at most 12 hours, and then purged.
The Service is offered under the following plans:
IOS BILLING. Purchases in the iOS app are processed by Apple through App Store In-App Purchase. Apple handles billing and refunds, and the Company does not receive or store payment-card information. Purchases are final and non-refundable except as required by Apple's policies or applicable law. App Store subscriptions renew automatically unless canceled through your Apple ID settings as required by Apple.
WEB BILLING. Web purchases are processed by Stripe through Stripe-hosted Checkout. Card details are entered on Stripe's pages; the Company never receives or stores full card numbers, and Stripe stores the payment method. Web purchases are available to both Apple-based accounts and email accounts. Because the Company holds no email address for Apple-based accounts, Stripe's checkout page asks Apple-based account holders for an email address, which Stripe keeps on the Stripe customer record and uses for receipts, invoices, and failed-payment notices. That address is not attached to your HOA AI account and is never used for sign-in; you can change it from the Billing Portal. The Company keeps a synchronized copy of Stripe billing records (customer details, subscriptions, invoices, charges, and payment-method summaries — never full card numbers) as described in the Privacy Policy. Prices are the same as on the App Store and are stated above in U.S. dollars, plus applicable taxes. Web subscriptions renew automatically each month until canceled. Manage a web subscription or payment method through the "Billing Portal" button on the web Account page. Cancellation stops future renewals and access continues through the paid period. There are no refunds or credits for partial periods except where required by law; contact support regarding web billing. Web billing may be temporarily unavailable, in which case the Account page directs users to subscribe in the iPhone app.
CROSS-PLATFORM ACCESS AND ONE-SUBSCRIPTION RULE. A Basic or Pro plan purchased on either platform is honored on both. Purchased credits and bonus queries are usable on both platforms regardless of where acquired. You may hold only ONE subscription at a time. While an App Store subscription is active, the web app displays it, directs management to Apple, and hides web subscription options. While a web subscription is active, the iOS app displays it and prevents a second App Store subscription. RevenueCat synchronizes subscription status from both Apple and Stripe.
Downgrading or canceling your subscription does not delete your HOA profiles, documents, or existing shared members. However, the following restrictions apply immediately upon downgrade:
(a) DOWNGRADING FROM PRO TO BASIC OR FREE IMMEDIATELY REMOVES YOUR ABILITY TO INVITE NEW MEMBERS to any HOA profile. Existing members retain their access and roles — they are not removed.
(b) IF YOU ARE AN INVITED ADMIN (granted Admin by a profile creator), a downgrade does not suspend or revoke your Admin role. Member-management actions (changing other members' roles and removing members) remain available regardless of subscription tier, and inviting new members always requires an active Pro subscription for every role. Note that HOA profile deletion is not an invited-Admin capability at any subscription tier: it is reserved exclusively for the profile's original creator (or the successor owner following ownership transfer — see Section 6). If you are the original creator of a profile, your creator status — including your exclusive ability to delete the profile — is unaffected by subscription changes.
(c) SINGLE-USER ACCOUNTS — NO SHARING. Each account and subscription is licensed for use by ONE individual person only. You may not share your account, your Apple ID, email-account password, or other login credentials with any other person, including colleagues, employees, family members, business partners, or fellow board members. Each person who uses the Service must create and use their own separate Apple-based or email account. For legitimate multi-person collaboration on an HOA, the proper and only authorized method is the Pro plan's HOA profile sharing feature, where each collaborator maintains their own individual account and is invited as a member to the relevant HOA profile (see Section 6). The Company may detect account sharing through indicators including, but not limited to, geographically impossible activity patterns, unusual device-switching frequency, simultaneous sessions from distant locations, or other behavioral signals. ANY VIOLATION OF THIS SINGLE-USER REQUIREMENT MAY RESULT IN IMMEDIATE SUSPENSION OR PERMANENT TERMINATION OF YOUR ACCOUNT, FORFEITURE OF ANY UNUSED QUERY CREDITS, AND LOSS OF ACCESS TO ALL HOA PROFILES, WITH NO REFUND OF ANY AMOUNTS PAID.
• 3 lifetime AI queries — TOTAL, NOT PER MONTH, with NO reset of any kind
• These 3 queries are a one-time trial; they do not renew monthly or annually
• Deleting and recreating your account does not restore or reset these queries
• Apple-based accounts receive one trial per Apple ID, enforced through Apple's permanent identifier. Email accounts receive one trial per email address, ever, enforced through the retained normalized-email hash. Registering again with the same address after deletion restores the retained record; using a different email address creates a separate account.
• 1 image attachment per message
• 1 HOA profile
• Up to 3 documents per HOA profile that YOU upload (other members' uploads do not count toward your limit)
• Once your 3 trial queries are exhausted, you must upgrade to a paid plan to continue using AI features
• 75 AI queries per rolling 30-day subscription period
• Hard cap of 500 total queries per subscription period before upgrade is required
• 2 image attachments per message
• Unlimited HOA profiles
• Up to 25 documents per HOA profile that YOU upload (other members' uploads do not count toward your limit)
• Priority support
• Billed monthly through Apple In-App Purchase on iOS or Stripe Checkout on the web
• 300 AI queries per rolling 30-day subscription period
• Hard cap of 1,000 total queries per subscription period before upgrade is required
• 5 image attachments per message
• Unlimited HOA profiles
• Up to 100 documents per HOA profile that YOU upload (other members' uploads do not count toward your limit)
• HOA profile sharing — THE ONLY PLAN THAT ALLOWS INVITING MEMBERS TO HOA PROFILES (see Section 6 for full details)
• Priority support
• Billed monthly through Apple In-App Purchase on iOS or Stripe Checkout on the web
• 10 Queries — $1.99
• 25 Queries — $3.99
• 50 Queries — $6.99
Credits apply on top of your plan's monthly allocation, never expire, survive subscription changes, and are non-transferable and non-refundable. CONSUMPTION ORDER AND MONTHLY RESET: Add-on credit packs do not expire on monthly subscription reset and do not get wiped, reduced, or rolled over when your subscription's monthly query allotment refills. Within any given subscription month, each AI query is charged FIRST against your subscription plan's monthly query allotment; your add-on credit balance is charged ONLY after that month's subscription allotment is fully exhausted. This ordering means purchased add-on credits are preserved as a reserve and are never consumed while you still have monthly subscription queries remaining. After monthly plan queries and purchased credits are exhausted, any available HOA bonus queries are consumed.
IMAGE ATTACHMENT LIMITS ALWAYS FOLLOW YOUR ACTIVE PLAN. The number of image attachments allowed per message is determined solely by your CURRENTLY ACTIVE subscription tier at the moment you send that query, NOT by the plan you held when you purchased the credits. Add-on credits only extend the NUMBER of queries available to you; they do not carry or preserve any plan's per-message image allowance. Accordingly, if your subscription lapses, is canceled, or expires, your account reverts to Free-tier limits, and any remaining add-on credits — while still usable — are spent at the Free-tier image limit (1 image attachment per message) until you resubscribe to a paid plan. Resubscribing immediately restores that plan's image attachment limit for subsequent queries.
The first time you are ever added as a member of any HOA profile through redemption of your invite code, you receive a one-time grant of 10 HOA bonus queries. They are answered by a higher-capability third-party AI model shown as "GPT-5.6 Luna"; standard queries are shown as "GPT-5.6 Sol." See Sections 8 and 23 regarding AI processing and third-party services.
SPENDING ORDER FOR EVERY QUESTION IS: monthly plan queries first, purchased extra credits second, and HOA bonus queries third. Bonus queries do not expire while the account exists, are granted only once per account lifetime, and are never re-granted after leaving and rejoining, joining additional profiles, or account deletion and restoration. They are non-transferable, have no cash value, and are a courtesy rather than a purchase. The Company may prospectively modify or discontinue this program at any time.
HOA profiles and the documents uploaded to them are independent of any individual user's subscription tier. Specifically:
(a) PROFILES PERSIST REGARDLESS OF SUBSCRIPTION. If the creator or any member downgrades or cancels their subscription, the profile and all its documents remain fully intact and accessible to all other members.
(b) DOCUMENTS ARE SHARED ACROSS ALL MEMBERS. All members of an HOA profile — regardless of their individual subscription tier — can access and use the documents uploaded to that profile in their AI conversations.
(c) DOCUMENT LIMITS ARE PER-USER, PER-HOA, AND APPLY AT UPLOAD TIME. The number of documents you may upload to any given HOA profile is determined solely by your own subscription tier at the moment of upload (Free Trial: 3, Basic: 25, Pro: 100), and counts ONLY the documents YOU have personally uploaded to that HOA profile. Documents uploaded by other members of the same HOA profile do NOT count toward your limit, and your uploads do NOT count toward theirs. As a result, the total number of documents on any given HOA profile has no fixed ceiling and depends on the subscription tiers of all contributing members. Existing documents are not deleted if a user's tier changes after upload, and a tier downgrade does not retroactively block uploads already made — but it will reduce the number of additional documents you may upload going forward.
(d) DOCUMENT VISIBILITY. When an authorized member uploads a document to an HOA profile, that document is immediately visible to and downloadable by all members of that profile, regardless of their individual subscription tier or role. You should not upload any document that you do not intend to share with all current and future members of the HOA profile.
(e) DOCUMENT DELETION BY OTHER MEMBERS. Any member with the Admin, Manager, or Board Member role may permanently delete any document from the profile, regardless of who originally uploaded it. Deletion is immediate and irreversible — deleted documents cannot be recovered. By uploading a document to a shared HOA profile, you acknowledge and accept that it may be deleted by any other member who holds one of these roles. This is one reason you must always keep your own copy of every document outside the Service (see Section 25).
(f) HOA PROFILE DELETION AFFECTS ALL MEMBERS. Only the profile's original creator (or the successor owner following ownership transfer — see Section 6) can delete an HOA profile. When the creator deletes an HOA profile, the deletion is immediate, permanent, and affects every member of that profile without exception. All documents (including the underlying document files, which are permanently deleted from our object storage and database), all AI conversations, and all member associations for that profile are permanently destroyed the moment the profile is deleted. Every member — regardless of their role, subscription tier, or whether they were online at the time — immediately and irrevocably loses all access to that profile, its documents, and its conversations. There is no recovery, no grace period, and no way to restore a deleted profile or any of its data. BY DELETING AN HOA PROFILE, YOU ACKNOWLEDGE THAT YOU ARE PERMANENTLY DESTROYING DATA AND REVOKING ACCESS FOR ALL OTHER MEMBERS OF THAT PROFILE.
(g) PERMITTED USE OF DOCUMENT STORAGE. The document storage provided by this Service is intended exclusively for HOA-related materials such as governing documents, meeting minutes, notices, financial records, and other content directly pertaining to the management or governance of the HOA. Using the Service as general-purpose file storage — uploading personal files, unrelated business documents, or any content not connected to the HOA profile it is uploaded to — violates these Terms and may result in removal of the content or termination of your account.
HOA PROFILE SHARING IS AN EXCLUSIVE PRO PLAN FEATURE. Only users with an active Pro subscription ($34.99/month) may invite other users to collaborate on an HOA profile, regardless of which role (Admin, Manager, or Board Member) they hold on that profile. Free Trial and Basic plan users cannot invite members to any profile, regardless of how many profiles they own or what role they hold. THE FOLLOWING RULES GOVERN HOW HOA PROFILE SHARING WORKS AND WHAT IT DOES AND DOES NOT INCLUDE:
HOA profile sharing allows Pro subscribers to invite other HOA AI users to access the same HOA profile, view its documents, and conduct their own AI conversations within that profile. Any user with the Admin, Manager, or Board Member role on a profile may send invitations, provided that user personally holds an active Pro subscription at the time the invitation is sent. A user on the Basic plan or Free Trial cannot send invitations regardless of their role, even if another member of the same profile is on Pro. Property Owner role members cannot send invitations under any circumstances. Admins, Managers, and Board Members each have full member-management authority: any of them may remove other members from the profile and change the role of any member (including promoting members to Admin or demoting an Admin to a lower role). Property Owners cannot remove members or change roles. Removing a member permanently deletes every AI conversation that member conducted within the profile (see "Removal and Your AI Conversations" below). The Admin role may only be assigned to users who hold an active paid (Basic or Pro) subscription at the moment of assignment — a user on the Free Trial cannot be assigned Admin by anyone, regardless of who is doing the assigning.
(a) HOA PROFILE SHARING DOES NOT GIVE MEMBERS A FREE SUBSCRIPTION. Each member of a shared HOA profile must have their own HOA AI account with their own subscription (or free trial). Being added to someone else's HOA profile does not grant a subscription. The first profile membership may trigger the one-time HOA bonus queries described in Section 4, but otherwise does not grant queries, subscription benefits, or credits beyond your own account.
(b) EACH MEMBER USES THEIR OWN QUERY QUOTA. When a member sends an AI message within a shared profile, that query is deducted from their own personal monthly quota, not from the profile creator's quota.
(c) A FREE TRIAL USER ADDED TO A SHARED PROFILE STILL HAS ONLY 3 LIFETIME STANDARD TRIAL QUERIES. Their first-ever membership may separately trigger the one-time 10 HOA bonus queries described in Section 4.
(d) FREE TRIAL USERS CANNOT BE ASSIGNED THE ADMIN ROLE. A user on the Free Trial may be invited to a profile as Manager, Board Member, or Owner, but cannot be assigned Admin. If you attempt to assign Admin to a Free Trial user, the system will reject the assignment. To be granted Admin on any profile, the target user must hold an active Basic or Pro subscription at the time of assignment.
There are four roles in HOA AI:
• Admin — Full management access: can invite/remove members, assign any role (including Admin), and upload/delete documents. Multiple Admins can exist on one profile simultaneously. HOA PROFILE DELETION IS RESERVED EXCLUSIVELY FOR THE ORIGINAL PROFILE CREATOR (or the successor owner following ownership transfer — see "Account Deletion and Profile Continuity" below). Invited/promoted Admins cannot delete the profile, regardless of their subscription tier. All other Admin capabilities are available to invited Admins regardless of subscription tier, with one exception: inviting new members always requires that the inviter personally hold an active Pro subscription — this applies to every role, including the original creator. A Free Trial user cannot be newly assigned the Admin role.
• Manager — Can upload and delete documents (any document on the profile, not just their own uploads), view the profile, conduct AI conversations, remove other members from the profile (except the original Admin/creator), and change the role of any other member, including promoting any member to Admin (subject to the rule that the Admin role requires an active paid subscription on the assignee). Managers may also invite new members in any role (Admin, Manager, Board Member, or Property Owner) provided the Manager personally holds an active Pro subscription at the time of the invitation. Managers cannot delete the profile.
• Board Member — Functionally equivalent to Manager for all member-management and document-management actions. Can upload and delete documents (any document on the profile, not just their own uploads), view the profile, conduct AI conversations, invite new members in any role including Admin (provided the Board Member personally holds an active Pro subscription at the time of the invitation), remove other members from the profile (except the original Admin/creator), and change the role of any other member, including promoting any member to Admin (subject to the rule that the Admin role requires an active paid subscription on the assignee). Board Members cannot delete the profile. The "Board Member" and "Manager" roles exist as separate labels for organizational clarity within an HOA (e.g., to distinguish elected board directors from hired property managers), but they grant identical operational permissions in HOA AI.
• Property Owner — Refers to a property owner or homeowner. Access to view the profile, view and download documents, and conduct AI conversations. Cannot upload or delete documents, invite or remove members, or delete the profile. PROPERTY OWNERS CANNOT VIEW THE MEMBER LIST of any HOA profile they belong to: they cannot see the names, roles, or any other information about Admins, Managers, Board Members, or other Property Owners on the profile. The member roster is visible only to Admins, Managers, and Board Members.
DISPLAYED ROLE (COSMETIC LABEL). Any Admin — the original profile creator or a promoted Admin — may choose the role label other members see for them on the member list: "Admin," "Manager," "Board Member," or "Owner" (the Property Owner label). This displayed role is purely cosmetic: it NEVER changes actual permissions, which always follow the member's real role. Members who hold member-management access (Admins, Managers, and Board Members) are shown a disguised Admin's ACTUAL role alongside the displayed label when they open the management options for that member, so real changes are always made with knowledge of the true role. If an Admin's real role is changed, any cosmetic displayed role is cleared automatically. When profile ownership transfers upon the creator's account deletion (see "Account Deletion and Profile Continuity" below), the successor automatically continues to be displayed under the role label they were showing immediately before the transfer, until they change it.
SUMMARY OF MEMBER-MANAGEMENT PERMISSIONS. Admins, Managers, and Board Members may all (a) invite new members in any role (including Admin), (b) remove other members from the profile, and (c) change the role of any other member (including promoting members to Admin or demoting an Admin to a lower role). All three are subject to the same conditions: the inviter must personally hold an active Pro subscription to send invitations, and any assignment of the Admin role requires the assignee to hold an active paid (Basic or Pro) subscription. Property Owners may not invite, remove, or change roles. The original profile creator permanently holds creator status and cannot be removed from a profile and cannot have their role changed by anyone — not by other Admins, Managers, or Board Members. The original creator can also never be demoted from the Admin role on their own profile.
SUMMARY OF SUBSCRIPTION REQUIREMENTS. The Pro subscription requirement for inviting members is enforced against the INVITER personally — not against the original profile creator. A Board Member or Manager who personally holds Pro may invite new members even if the profile's original Admin is on the Free Trial or Basic plan. Conversely, an Admin who is on the Free Trial or Basic plan cannot invite anyone, even on a profile they themselves created. Each user's ability to invite is evaluated against that user's own current subscription tier at the moment they attempt the invitation.
SELF-REMOVAL ("LEAVE THIS HOA"). Any member of an HOA profile other than the original Admin (creator) may remove themselves from that profile at any time using the "Leave this HOA" action on the Members screen. Leaving is immediate and irreversible: you lose access to that profile's documents, and every AI conversation you previously conducted within that profile is permanently deleted (see "Removal and Your AI Conversations" below). You may be re-invited later by an Admin, Manager, or Board Member of the profile (subject to the inviter holding an active Pro subscription). The original Admin (creator) of a profile CANNOT leave their own profile — to remove yourself in that case, you must delete the HOA profile entirely (which permanently destroys all of its documents and conversations for every member; see Section 5(f)) or delete your HOA AI account.
REMOVAL AND YOUR AI CONVERSATIONS. Your membership in an HOA profile ends when you leave it or when you are removed from it, whether by a member with member-management access or by the Company. In every case, all AI conversations you conducted within that profile, with every message in them, are permanently deleted at that moment together with your membership. This deletion cannot be undone, and being re-invited to the profile later does not restore those conversations. Conversations you conducted within other HOA profiles are not affected. Because any Admin, Manager or Board Member can remove you and thereby cause this deletion, copy out of the Service any AI answer you wish to keep (see Section 25).
If the original profile creator deletes their account, the profile and all its documents remain intact and accessible to all current members, and ownership of the profile TRANSFERS AUTOMATICALLY to a successor. The successor is chosen by role seniority: a promoted (backup) Admin first; if the profile has no other Admin, the most senior remaining member — Manager first, then Board Member, then Property Owner — with ties broken by earliest join date. If no other members remain at all, the profile and its documents are permanently deleted (see Section 7).
The successor becomes the profile's new original Admin (creator-equivalent): they gain full management access, including the ability to delete the profile; they can no longer be removed from the profile or have their role changed by other members; and, as the profile owner, their management access is not conditioned on subscription tier. The successor automatically continues to be displayed under the role label they were showing immediately before the transfer (see "Displayed Role (Cosmetic Label)" above) until they change it. Any OTHER invited Admins on the profile retain their Admin role; HOA profile deletion remains reserved exclusively for the new owner.
We still recommend assigning at least one backup Admin on every HOA profile you create before deleting your account, so that ownership passes to a person of your choosing. However, a profile with remaining members is never left without an Admin: if no backup Admin exists, the most senior remaining member is automatically promoted to owner as described above.
To invite someone to an HOA profile, they must already have an active HOA AI account. The person you want to add opens their Account screen (or Account page on the web), selects "Generate Invite Code," and shares the resulting 6-digit code with you out-of-band (e.g., text message, in person). You then enter that code on the Members screen of the HOA profile. Codes are single-use, expire 1 hour after generation, and are bound to the user who generated them. There is no pending-invite system, no invitation email is sent, and the Service performs no directory lookup of any kind. To deter brute-force guessing, each inviter is limited to 100 code-redemption attempts per rolling hour.
You may delete your account at any time from the Account screen or web Account page. You will not be blocked from deleting your account for any reason. IMPORTANT: deletion immediately cancels any active web subscription, without a refund for unused time in the current period. Deleting your account does not cancel an Apple subscription. Apple manages its billing independently and will continue charging you until you cancel the subscription yourself through your Apple ID settings. We strongly recommend cancelling your Apple subscription before deleting your account if you do not wish to continue being billed. We also recommend assigning a backup Admin on any HOA profiles you created before deleting.
Upon account deletion: (a) all your AI conversations and messages are permanently deleted; (b) you are removed from all shared HOA profiles as a member; (c) all active sessions are immediately invalidated and you are logged out; (d) HOA profiles you created remain intact with all documents and other members — ownership transfers automatically to a backup Admin if one exists, otherwise to the most senior remaining member (Manager first, then Board Member, then Property Owner; earliest join date breaks ties), who becomes the new profile owner with full management access (see Section 6, "Account Deletion and Profile Continuity"); (e) your display name, the initial authentication name, email address and password hash for an email account, and your RevenueCat subscriber link are erased from the Service's records, and any unused invite codes you generated are immediately and permanently invalidated so they can never be used; and (f) a retained record remains. For an Apple-based account, it includes the Apple identifier, usage counters, tier fields, remaining purchased and bonus credits, and deletion timestamp. For an email account, it includes the one-way normalized-email hash and those same usage, tier, credit, and deletion fields. For any account that made a web purchase (Apple-based or email), it also includes the Stripe customer identifier and the synchronized Stripe billing records needed for financial records, refunds or chargebacks, tax, and fraud prevention. Stripe retains transaction records under its own policy and legal obligations. The email address, password hash, display name, documents, conversations, and other personal data are erased. The retained record is not visible to other users and is not used for marketing.
AS NOTED ABOVE, DELETING YOUR ACCOUNT DOES NOT RESET YOUR FREE TRIAL. The 3-query lifetime free trial is permanently tied to your Apple ID for an Apple-based account or to the retained email hash for an email account and cannot be reset or circumvented through account deletion and recreation.
If you sign in with the same Apple ID or complete registration again with the same email address after deletion, the retained account record is restored, including usage counters, tier history, and remaining purchased or bonus credits. Prior conversations, documents, personal details, and memberships are not restored.
THE SERVICE USES THIRD-PARTY ARTIFICIAL INTELLIGENCE TECHNOLOGY TO GENERATE RESPONSES BASED ON DOCUMENTS YOU UPLOAD AND QUESTIONS YOU SUBMIT. YOU EXPRESSLY ACKNOWLEDGE, UNDERSTAND, AND AGREE TO THE FOLLOWING:
(a) AI RESPONSES MAY BE INACCURATE, INCOMPLETE, OUTDATED, MISLEADING, OR ENTIRELY INCORRECT. Artificial intelligence systems are imperfect and can produce errors, hallucinations, or outputs that do not accurately reflect the content of your documents or applicable law.
(b) THE SERVICE AND ALL AI-GENERATED CONTENT ARE PROVIDED FOR GENERAL INFORMATIONAL PURPOSES ONLY. Nothing in the Service constitutes legal advice, professional advice, financial advice, or a substitute for advice from a qualified, licensed attorney or other professional.
(c) YOU MUST CONSULT WITH A LICENSED ATTORNEY BEFORE MAKING ANY DECISION OR TAKING ANY ACTION BASED ON INFORMATION PROVIDED BY THE SERVICE, including but not limited to matters involving HOA rules and enforcement, CC&Rs interpretation, bylaws, dispute resolution, legal rights and obligations, fines, assessments, or any legal proceeding.
(d) THE COMPANY IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL SERVICES. No attorney-client relationship is created by your use of the Service.
(e) YOUR RELIANCE ON ANY AI-GENERATED CONTENT IS ENTIRELY AT YOUR OWN RISK. You are solely responsible for any decisions or actions taken based on AI responses, regardless of your subscription tier.
(f) THE AI ASSISTANT REFERENCES A ROLLING WINDOW OF RECENT CONVERSATION HISTORY TO PROVIDE RESPONSES. Very long conversations may not retain context from early messages. For best results, start a new conversation when switching to a new topic.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PROTECTED PARTIES EACH AND COLLECTIVELY EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION:
(a) IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
(b) WARRANTIES OF NON-INFRINGEMENT;
(c) WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
(d) WARRANTIES THAT ANY INFORMATION OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, RELIABLE, COMPLETE, OR TIMELY; AND
(e) ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT:
(a) IN NO EVENT SHALL ANY PROTECTED PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION: LOSS OF PROFITS OR REVENUE; LOSS OF DATA OR DOCUMENTS; LOSS OF GOODWILL; BUSINESS INTERRUPTION; COST OF SUBSTITUTE GOODS OR SERVICES; OR ANY OTHER INTANGIBLE LOSSES, EVEN IF ANY PROTECTED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) THE TOTAL CUMULATIVE LIABILITY OF ALL PROTECTED PARTIES COMBINED SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO THE COMPANY IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE CLAIM.
Some jurisdictions do not permit the exclusion or limitation of certain categories of damages. In such jurisdictions, liability is limited to the fullest extent permitted by applicable law.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS EACH AND EVERY PROTECTED PARTY FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING OUT OF OR CONNECTED WITH:
(a) Your access to or use of the Service;
(b) Your violation of any provision of these Terms;
(c) Your violation of any third-party right, including intellectual property or privacy rights;
(d) Any content, documents, or materials you upload to the Service;
(e) Your reliance on any AI-generated content or response;
(f) Any HOA-related decision, action, or dispute arising from your use of the Service; or
(g) Your negligence, fraud, or willful misconduct.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY FULLY AND IRREVOCABLY RELEASE, DISCHARGE, AND HOLD HARMLESS EACH AND EVERY PROTECTED PARTY FROM ANY AND ALL PAST, PRESENT, AND FUTURE CLAIMS, DEMANDS, ACTIONS, LIABILITIES, AND CAUSES OF ACTION OF EVERY KIND ARISING OUT OF OR IN ANY WAY RELATED TO:
(a) Your use of or inability to use the Service;
(b) AI-generated content, including inaccurate or misleading responses;
(c) Any decisions made or actions taken in reliance on the Service; or
(d) Any HOA-related legal matter, dispute, fine, or proceeding.
YOU EXPRESSLY WAIVE ALL RIGHTS UNDER CALIFORNIA CIVIL CODE SECTION 1542. YOU ACKNOWLEDGE THAT YOU MAY LATER DISCOVER FACTS DIFFERENT FROM THOSE NOW KNOWN, AND AGREE THAT THIS RELEASE SHALL REMAIN IN FULL FORCE NOTWITHSTANDING SUCH DIFFERENT OR ADDITIONAL FACTS.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES INDIVIDUAL ARBITRATION RATHER THAN COURT LITIGATION.
(a) BINDING ARBITRATION. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted in San Francisco County, California, unless the parties agree otherwise.
(b) WAIVER OF JURY TRIAL. YOU EXPRESSLY WAIVE YOUR RIGHT TO A JURY TRIAL.
(c) CLASS ACTION WAIVER. ALL CLAIMS SHALL BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION.
(d) SMALL CLAIMS EXCEPTION. Either party may bring an individual claim in small claims court if the claim qualifies.
These Terms shall be governed by the laws of the State of California, without regard to conflict of law provisions. Any claim not subject to arbitration shall be brought exclusively in the state or federal courts located in San Francisco County, California.
You acknowledge that documents you upload may contain sensitive HOA information. You are responsible for ensuring you have all necessary rights and permissions to upload such documents. The Company stores uploaded documents and conversation history to provide the Service. The Company also processes the limited authentication, billing, session, and security data described in the Privacy Policy. The Company does not sell your personal data to third parties. Account deletion erases personal data subject to the narrow retained records described in Section 7.
You agree not to:
(a) Use the Service for any unlawful purpose or in violation of these Terms;
(b) Attempt to circumvent query limits, free trial restrictions, or any other usage controls;
(c) Create multiple accounts or use any method to reset your free trial;
(d) Upload content that infringes any third-party intellectual property rights;
(e) Attempt to reverse-engineer, decompile, or circumvent any security feature; or
(f) Use automated systems to access the Service in a manner that exceeds reasonable personal use.
The Company may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Upon termination, all licenses granted herein immediately cease. All disclaimers, releases, indemnification obligations, limitations of liability, dispute-resolution provisions, governing-law provisions, security-incident provisions, sensitive-data prohibitions, third-party-services provisions, force-majeure provisions, backup- responsibility provisions, intellectual-property provisions, feedback license, assignment provisions, notice provisions, and any other provisions of these Terms which by their nature should survive termination — including, without limitation, Sections 8 through 16 and Sections 17 through 30 — shall survive termination.
The Company reserves the right to modify these Terms at any time. If material changes are made, you will be notified through the Service or by other reasonable means. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the revised Terms.
If any provision of these Terms is found unenforceable, that provision shall be limited to the minimum extent necessary, and the remaining provisions shall remain in full force. The Company's failure to enforce any right or provision shall not constitute a waiver of such right or provision.
These Terms constitute the entire agreement between you and the Company with respect to the Service and supersede all prior agreements, representations, and understandings relating to the subject matter herein.
(a) NO GUARANTEE OF UNBREAKABLE SECURITY. The Company employs commercially reasonable security practices to protect your account, documents, and conversations, including encrypted transport, access controls, and standard hosting safeguards. However, no system, network, application, or service can be guaranteed to be completely secure. The Protected Parties make no representation or warranty that the Service or any data transmitted to or stored by the Service will be free from unauthorized access, hacking, data loss, theft, interception, corruption, leak, or other security incidents.
(b) USER RESPONSIBILITIES. You are solely responsible for safeguarding your Apple ID or email-account password, your device and browser sessions, and any access to your account. You must promptly notify the Company at info@hoaai.ai if you suspect any unauthorized access to or use of your account, your documents, or your conversations.
(c) NOTIFICATION OF MATERIAL INCIDENTS. If the Company becomes aware of a confirmed security incident that materially compromises personal information or HOA documents you have stored on the Service, the Company will notify affected users without undue delay through the Service, by email, or by other reasonable means, and will comply with applicable breach-notification laws.
(d) LIMITATION OF LIABILITY FOR SECURITY INCIDENTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL LIABILITY ARISING FROM OR RELATED TO ANY SECURITY INCIDENT, BREACH, HACK, LEAK, UNAUTHORIZED ACCESS, THEFT, INTERCEPTION, OR UNAUTHORIZED DISCLOSURE OF ANY DATA — INCLUDING BUT NOT LIMITED TO DOCUMENTS, CONVERSATIONS, IMAGES, ACCOUNT DETAILS, OR ANY OTHER INFORMATION STORED ON OR TRANSMITTED THROUGH THE SERVICE — IS FULLY SUBJECT TO THE DISCLAIMERS IN SECTION 9, THE LIABILITY LIMITS IN SECTION 10, THE INDEMNIFICATION IN SECTION 11, AND THE RELEASE IN SECTION 12. YOU EXPRESSLY ACKNOWLEDGE THAT SECURITY INCIDENTS ARE AN INHERENT RISK OF USING ANY ONLINE SERVICE AND THAT YOUR DECISION TO UPLOAD ANY DOCUMENT, IMAGE, OR INFORMATION TO THE SERVICE IS MADE WITH FULL AWARENESS AND ACCEPTANCE OF THIS RISK.
(e) THIRD-PARTY INFRASTRUCTURE. The Service relies on third-party infrastructure providers (including but not limited to cloud hosting, storage, AI providers, authentication providers, and payment processors). The Company is not responsible for security incidents occurring at any third-party provider's systems beyond the Company's reasonable control.
(f) WEB SECURITY. Web access is HTTPS-only and uses HSTS, security headers, CSRF protections, rate limiting, hashed passwords and verification/reset tokens, and server-revocable sessions. The apps use an open connection to our servers to receive near-real-time change notifications; this uses only your existing session and does not collect additional personal data.
The Service is designed for HOA-related materials. To reduce risk to both you and other members of any HOA profile, YOU AGREE NOT TO UPLOAD any of the following categories of information to the Service, whether in documents, images, or messages:
(a) Social Security numbers, taxpayer identification numbers, or other government-issued identification numbers (other than what may incidentally appear in standard HOA records you have a legitimate right to share);
(b) Full credit card numbers, debit card numbers, bank account numbers, banking passwords, wire transfer credentials, or any payment card data;
(c) Driver's license numbers or passport numbers;
(d) Protected health information ("PHI") as defined under HIPAA, medical records, or any individual's medical history;
(e) Login credentials, passwords, API keys, security questions and answers, or biometric data for any system;
(f) Any information you do not have the legal right to share with all current and future members of the HOA profile, including information protected by attorney-client privilege of another party, court-sealed records, or contractually confidential third-party information; or
(g) Any data subject to specialized regulatory regimes (HIPAA, GLBA, PCI-DSS, FERPA, COPPA, or similar) for which the Company has not represented compliance.
THE SERVICE IS NOT DESIGNED, MARKETED, OR CERTIFIED FOR THE STORAGE OR PROCESSING OF ANY OF THE FOREGOING CATEGORIES. THE COMPANY DOES NOT REPRESENT COMPLIANCE WITH HIPAA, PCI-DSS, GLBA, FERPA, COPPA, OR ANY SIMILAR REGIME. YOU UPLOAD ANY SUCH DATA AT YOUR SOLE RISK, AND YOU AGREE TO INDEMNIFY THE PROTECTED PARTIES FROM ANY AND ALL CLAIMS ARISING FROM YOUR UPLOAD OF PROHIBITED DATA. The Company may, at its sole discretion and without notice, remove any content it reasonably believes violates this Section and may suspend or terminate accounts that do so.
The Service depends on, and integrates with, multiple third-party services that are outside the Company's control, including without limitation: (a) Apple, Inc. for authentication (Sign in with Apple), iOS purchases, and App Store distribution; (b) artificial intelligence providers (including OpenAI) for AI-generated responses; (c) RevenueCat for Apple and Stripe subscription management; (d) Stripe, Inc. for web payment processing, which receives the checkout name and email address (for Apple-based accounts, the address entered at checkout for receipts), payment details, and purchase history; (e) Resend for transactional email delivery, which receives the recipient email address and email content; (f) cloud hosting, database, and storage providers; and (g) other infrastructure vendors (collectively, "Third-Party Services").
(a) THE COMPANY HAS NO CONTROL OVER THIRD-PARTY SERVICES. Outages, failures, latency, security incidents, policy changes, pricing changes, terms-of-service changes, deprecations, or discontinuations of any Third-Party Service may interrupt, degrade, or permanently affect the Service.
(b) THE COMPANY MAY CHANGE OR REPLACE THIRD-PARTY SERVICES AT ANY TIME, including replacing the underlying AI model, hosting provider, or payment processor, without notice to you. AI behavior, response quality, and capabilities may change as a result.
(c) NO LIABILITY FOR THIRD-PARTY ACTIONS OR FAILURES. To the maximum extent permitted by law, the Protected Parties are not liable for any harm, loss, damage, downtime, data loss, security incident, or service interruption caused by, attributable to, or originating from any Third-Party Service.
(d) THIRD-PARTY TERMS APPLY. Your use of the Service may also be governed by the terms and policies of these third parties, including Apple's Media Services Terms, Apple's privacy policy, and the privacy policies of AI providers. You are responsible for reviewing and complying with those terms.
The Company shall not be liable for any failure or delay in performance of the Service, or any interruption, degradation, or unavailability thereof, caused by events beyond the Company's reasonable control, including without limitation: acts of God; natural disasters; fire; flood; earthquake; pandemic or public health emergency; war; terrorism; civil unrest; government action, order, or regulation; labor disputes; failures, outages, or interruptions of any internet service provider, cloud hosting provider, telecommunications provider, electrical power provider, or any other third-party utility or vendor; cyberattacks, denial-of-service attacks, malware, ransomware, or other malicious activity; equipment or software failure not caused by the Company's gross negligence; third-party API or AI-provider outages or rate limits; or any similar event or condition. The Company's obligations are suspended for the duration of any such event, and the Company shall have no liability to you for any consequence thereof.
THE COMPANY DOES NOT GUARANTEE THE PRESERVATION OF ANY DATA YOU STORE ON THE SERVICE. You are solely responsible for maintaining your own backup copies of any documents or information you upload to the Service that have value to you. The Service is provided as a convenience for working with HOA documents, NOT as a system of record, archival storage, or disaster-recovery solution.
YOUR BACKUP OBLIGATION. As a condition of using the Service, you agree that you will at all times keep your own complete, current, and independent copy of every document, file, and other piece of information you upload to the Service, stored somewhere outside the Service that you control (for example, your own device, your HOA's or management company's records, or a cloud storage account of your own). THE SERVICE MUST NEVER BE THE ONLY PLACE A DOCUMENT EXISTS. You agree to make that copy before you upload, to keep it for as long as the document has value to you or your HOA, and to restore from it — not from the Service — if the Service copy is ever deleted, lost, or unavailable. If you are an Admin or Manager of a shared HOA profile, you further agree to make sure the profile's documents, including those uploaded by other members, are backed up outside the Service. Any AI answer you wish to keep should be copied out of the Service as well. Your failure to keep such copies will never increase the liability of the Protected Parties, and the disclaimers in this Section and in Sections 9 and 10 apply whether or not you have complied with this obligation.
The Company makes no representation or warranty that documents, conversations, profiles, or any other data will be retained for any specific period or recoverable in the event of: accidental deletion (whether by you, another member of an HOA profile, or otherwise); your removal from an HOA profile or your leaving one (which permanently deletes your AI conversations within it, see Section 6); data corruption; hardware or software failure; security incident; force majeure event; account termination; or service discontinuation. You agree that the Protected Parties have no liability for any loss of data, regardless of cause.
The Company may, at its sole discretion and without notice, modify retention periods, delete inactive accounts after a reasonable period of inactivity, or discontinue any feature of the Service. You are responsible for downloading and preserving any data you wish to retain.
The Company respects intellectual property rights and complies with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512.
(a) NOTICE OF INFRINGEMENT. If you believe in good faith that any document, image, or other content uploaded to the Service infringes your copyright, you may submit a written notice to the Company's designated agent containing all elements required by 17 U.S.C. § 512(c)(3), including: (i) a physical or electronic signature of the copyright owner or authorized agent; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the allegedly infringing material with sufficient information to locate it; (iv) your contact information; (v) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.
(b) DESIGNATED AGENT. DMCA notices and counter-notices must be submitted to: info@hoaai.ai (Subject line: "DMCA Notice").
(c) COUNTER-NOTICE. If you believe content you uploaded was removed in error, you may submit a counter-notice meeting the requirements of 17 U.S.C. § 512(g)(3).
(d) REPEAT INFRINGERS. The Company will, in appropriate circumstances and at its sole discretion, terminate the accounts of users who are determined to be repeat infringers.
(e) MISREPRESENTATIONS. Any person who knowingly materially misrepresents that material is infringing, or that material was removed in error, may be liable for damages under 17 U.S.C. § 512(f).
If you provide the Company with any feedback, suggestions, ideas, bug reports, feature requests, testimonials, or other input regarding the Service ("Feedback"), you hereby grant the Company a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, create derivative works of, distribute, display, and exploit such Feedback for any purpose, including commercial purposes, without any obligation to compensate or attribute you. You represent that you have the right to grant this license and that the Feedback is not subject to any third-party rights inconsistent with this grant.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the Company's prior written consent. Any attempted assignment in violation of this Section is void. The Company may freely assign or transfer these Terms, in whole or in part, including to any successor entity, acquirer, or purchaser of all or substantially all of its assets, without notice to you. These Terms are binding upon and inure to the benefit of the parties' respective heirs, successors, and permitted assigns.
(a) NOTICES TO YOU. The Company may provide notices through the Service, through in-app or web notifications, by push notification, or by other reasonable means. For email accounts, we send only transactional sign-up verification links, password-reset links, and courtesy notices that an account already exists, from noreply@hoaai.ai through Resend. We send no marketing or newsletter email. Apple-based accounts have no email address stored by the Company. Stripe may separately send receipts, invoices, or failed-payment notices for web purchases under Stripe's terms.
(b) NOTICES TO THE COMPANY. All notices to the Company must be sent in writing to info@hoaai.ai. Notice is deemed given upon the Company's actual receipt.
(c) NO ORAL MODIFICATIONS. No representation, statement, or communication by any employee, contractor, support agent, or other person — whether oral or written, including informal email correspondence — shall modify these Terms or create any obligation on the part of the Company beyond what is expressly stated herein. Only a written amendment posted to the Service or otherwise distributed by the Company in writing may modify these Terms.
If you have any questions about these Terms, please contact: info@hoaai.ai