HOA AI Support
Need help with HOA AI? We're here to help.
Frequently asked
How do subscriptions work?
Subscriptions bought through the App Store renew monthly through your Apple ID; manage or cancel them in Settings → Apple ID → Subscriptions. Subscriptions bought on the web renew monthly through Stripe; manage or cancel them from the Billing Portal on your Account page. Either way you keep access until the end of the period you paid for.
Can I use HOA AI on my computer?
Yes. The web app at hoaai.ai/app offers the same HOA profiles, documents and chat as the iPhone app. Use Sign in with Apple on both to share one account; an email sign-up on the web is a separate, web-only account (the iPhone app signs in with Apple only).
I forgot my password (web account)
Use "Forgot password?" on the sign-in page. We email a single-use reset link that is valid for one hour.
Do credit packs expire?
No. Credit packs are one-time purchases that never expire.
Can I delete my account?
Yes. Open the app (or the web Account page), go to Account, and tap "Delete Account." Your conversations, name, and personal data are permanently removed. Deleting your account cancels a web subscription immediately but cannot cancel an Apple subscription — cancel that in your Apple ID settings first. HOA profiles you created that still have other members continue for those members under a new owner; see our Terms of Use for full details.
Is my data private?
Yes. See our Privacy Policy and Terms of Use for full details.